Refund & Cancellation Policy

Effective date: 14 November 2026 · Operator: Dean Collins trading as Aurelia Systems / Velvet Cadence (ABN 61 794 639 443) · Support email: velvet.cadence.os@gmail.com

1. 7-day browser trial (no card required)

You can test the browser workspace for 7 days without entering a payment card. If you decide not to subscribe, nothing is charged.

2. 14-day money-back guarantee on first subscription payment

If you subscribe to Velvet Cadence or Aurelia OS and decide within 14 calendar days of your first paid charge that it is not useful for your workflow, email velvet.cadence.os@gmail.com from the email address used at Stripe checkout (or attach your Stripe receipt). We will issue a full refund of that first subscription charge through Stripe within 2 business days (bank settlement typically takes 5–10 business days).

3. How to cancel recurring billing

You may cancel your subscription at any time before the next monthly billing date by emailing velvet.cadence.os@gmail.com with the subject line Cancel Subscription and the email address used at checkout. Cancellation stops future renewals immediately.

4. Australian Consumer Law rights

Our 14-day guarantee is in addition to, and does not limit, your statutory rights under the Australian Consumer Law, including remedies for major failures of a service.